Having support for your purchased item means that we will be available to you to iron out any potential issues you have in using the item.
The item support period
The item includes support for 6 months from the purchase date. If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
What else is included?
Answering questions about how to use the item Answering technical questions about the item (and included third party assets) Help with defects in the item or included third-party assets Item updates to ensure ongoing compatibility and to resolve security vulnerabilities Updates to ensure the item works as described and is protected against major security concerns Included version updates for all items
What’s not included in item support?
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting us to see if we privately offer paid customization service.
- Installation of the item
- Hosting, server environment, or software
- Help from authors of included third-party assets
Support is provided Mon – Fri through item support page.